The event technology industry is gaining full speed today as more event organisers begin to use solutions such as the event management software and the event app. For this reason, you should be careful in looking for a good provider since there are many run-of-the-mill companies out there. If you are an event planner and you have been meaning to invest in an event planning software, here are five qualities of the best tech provider:
- Offers a comprehensive solution.
A good complete event planning and event app provider offers all their solutions through a comprehensive package. The trick here is to look for an all-in-one event management platform that offers you different products related to event planning like check-in software, onsite registration for attendees or a event checkin app. There’s absolutely no need for you to contract different providers for different solutions when there are already companies which offer an expansive array of products such as event registration, event website creation, networking, accommodation, and mobile apps. Using a singular content management system also eliminates the need to continually import or export data between different systems.
- Invests in excellent customer support.
Any good software company would capitalise on excellent customer support. This should always be on your qualifying list as you go about with your research. While you may find outstanding products and services, not all providers would offer great customer support. This usually ends up with you being frustrated because you cannot take full advantage of the platform that you would want to use.
- Allows you to have a free trial or demo.
Reliable providers would also allow you to enlist in free trials or demos for you to fully try out their solutions. By having first-hand experience on how to use an event management software or event app, you will be able to deduce which one could be your best choice. Simply relying on presentations or product brochures will always be different compared to hands-on experience.
- Communicates using appropriate and professional language.
When looking for an event management software or event app provider, it pays to be very meticulous with the little details such as the quality of communication between yourself and their contact persons. Good customer support is often based on good communication. As you sign up for demos, request for a quotation, or ask for assistance, see if the provider comes off as warm and accommodating. You would not want to work with people who are hard to reach and who show little regard for their customers.
- Gives you different options depending on your budget
One of the biggest hurdles when looking for an event management software or event app is your budget. Event technologies, while they may be very reliable tools, can become expensive to an extent – especially if not enough of your company budget is allocated for events. For this reason, you should do your research well and look for providers who may offer you different options based on your purchasing power. Most providers would offer product and service packages in different tiers.